How do I know how much I have spent?

This depends on how you decide to pay for your calls.
By credit card - we will send you a text message each month to notify you of any transactions made from your credit/debit card.
By Direct Debit - we will post you a paper invoice each month to notify you of payments made.
If you want to keep a closer eye on your calls an itemised bill is available at 99p a month.

Can I check my call credit balance?

Yes - from your mobile phone call free on 0800 049 0800 and follow the prompts. A text message will be sent to your phone with your call credit balance up until the last call the network has passed through to us.

Can I access my account online?

Yes - to set you up with this FREE service, go to www.mycarphonewarehouse.com. To get going you will need to register and to register you will need to know your account number - this is available from customer services on 0845 655 5000. Once up and running, you will be able to manage your account functions online, including:

Make changes to your account
View your last three invoices
Make payments
Check up on the calls you have made provided you receive an itemised bill *
* Itemised bill costs 99p per month

Do I get voicemail with Fresh?

Fresh automatically offers you a voicemail service that takes messages when you can't answer the call, notifies you of your messages and plays them back to you when you want to hear them. You are charged at the standard tariff rate to retrieve your messages. When you have a new message the voicemail indicator will appear on the screen. Voicemail will store a maximum of 30 voice messages, each up to 3 minutes in length, for up to 21 days. minutes in length, for up to 21 days.

Can I use my phone abroad?

Yes - please call customer services on 0845 655 5000 to set up. A credit check and payment by direct debit is needed for using your phone abroad.